Privacy policy

J A Paramanantham and Brothers ("JapBros," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("app") and website ("site").

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: This includes your name, email address, phone number, delivery address, Goods and Services Tax (GST) number or related documents for billing purposes, and any other information you provide to us when using our app or site.

  • Transaction Information: When you make purchases through our app or site, we collect information about the transactions, including the products purchased, payment details, and delivery information.

  • Usage Information: We automatically collect certain information about how you interact with our app or site, such as the pages you visit, the products you view, and your interactions with our content.

  • Device Information: We may collect information about the device you use to access our app or site, including device type, operating system, and unique device identifiers.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To Provide and Improve Our Services: We use your information to process and fulfill your orders, provide customer support, and improve our products and services.

  • To Communicate With You: We may use your contact information to communicate with you about your orders, account, or inquiries.

  • To Personalize Your Experience: We may use your information to personalize your experience with our app or site, including providing tailored content and recommendations.

  • To Analyze Trends and User Behavior: We may analyze usage data to understand trends and user behavior, which helps us improve our app and site and develop new features.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing or advertising purposes. We may share your information with trusted third-party service providers who assist us in operating our app and site, conducting our business, or providing services to you. These service providers are contractually obligated to use your information only for the purposes of providing the services we request and in accordance with this Privacy Policy.

4. Data Retention and Deletion Policy

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon reaching the end of the retention period, we will securely delete or anonymize the data in accordance with our data retention and deletion policy. Users may request the deletion of their personal information by contacting us using the contact information provided below.

5. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from those in your jurisdiction. By using our app or website, you consent to the transfer of your personal information to these countries and acknowledge that your information may be subject to access by law enforcement and other authorities in accordance with the laws of those jurisdictions.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

7. User Consent

By using our app or website, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us using the contact information provided below. However, please note that withdrawing consent may affect the availability and functionality of our app or website.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our app and website. Your continued use of our app or website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. Dispute Resolution

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at 0422-4008000. We will respond to all inquiries in a timely and appropriate manner.